Privacy Policy

Last updated: 7/16/2025

Agostini Buyers Agents ("we", "us", or "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact details (name, address, phone number, email address)
  • Financial information (income, assets, borrowing capacity, bank details)
  • Property preferences and requirements
  • Identification documents (driver's license, passport)
  • Employment and income verification documents
  • Investment goals and risk tolerance
  • Communication records and correspondence

Sensitive Information

We may collect sensitive information only with your explicit consent, including:

  • Financial hardship information
  • Health information (if relevant to property requirements)
  • Information about family circumstances

2. How We Collect Information

We collect personal information through:

  • Initial consultation forms and questionnaires
  • Phone calls, emails, and face-to-face meetings
  • Our website contact forms and online interactions
  • Third parties (with your consent) such as mortgage brokers, solicitors, or accountants
  • Public records and databases
  • Property inspection attendance records

3. Why We Collect Information

We collect and use your personal information to:

  • Provide buyer's agent services tailored to your needs
  • Conduct property searches and evaluations
  • Negotiate on your behalf with vendors and agents
  • Provide market analysis and investment advice
  • Coordinate property inspections and due diligence
  • Communicate with you about suitable properties
  • Process payments and maintain financial records
  • Comply with legal and regulatory requirements
  • Improve our services and customer experience

4. Information Disclosure

We may disclose your personal information to:

  • Real estate agents and property vendors (with your consent)
  • Financial institutions and mortgage brokers (with your consent)
  • Solicitors, conveyancers, and other legal professionals
  • Building and pest inspectors
  • Valuers and property assessors
  • Our professional advisors (accountants, lawyers, insurers)
  • Government agencies as required by law
  • Service providers who assist in our business operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We protect your personal information through:

  • Secure storage systems with access controls
  • Encrypted electronic communications
  • Regular security assessments and updates
  • Staff training on privacy and security procedures
  • Secure disposal of documents containing personal information

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services to you
  • Comply with legal and regulatory requirements
  • Resolve any disputes or claims
  • Maintain business records as required by law

Generally, we retain client records for a minimum of 7 years after the completion of services, or as required by applicable laws.

7. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for certain uses of your information
  • Make a complaint about our handling of your personal information

8. Website Privacy

Our website may collect:

  • Cookies and similar tracking technologies
  • IP addresses and browser information
  • Website usage statistics and analytics
  • Information submitted through contact forms

You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Marketing Communications

We may send you marketing communications about our services if you have consented to receive them. You can opt-out at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your communication preferences

11. Overseas Disclosure

We generally do not disclose personal information overseas. If we need to do so, we will:

  • Obtain your consent
  • Ensure adequate privacy protections are in place
  • Comply with Australian Privacy Principle 8

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. We encourage you to review this policy periodically.

13. Complaints and Contact

If you have any questions, concerns, or complaints about our privacy practices, please contact us:

External Complaints

If you are not satisfied with our response to your privacy complaint, you may contact:

  • Office of the Australian Information Commissioner (OAIC)
    Website: www.oaic.gov.au
    Phone: 1300 363 992

This Privacy Policy is designed to comply with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles. For specific legal advice, please consult with a qualified legal professional.